Returns & Exchanges

At ESRTECH AU Official Store, we stand behind the quality of our electronics and offer a 30-day return policy for peace of mind. Whether you have received a faulty item or change your mind, we aim to make the resolution process as efficient as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Place the electronic device in its original packaging with all included accessories, manuals, and cables to ensure a full refund eligibility.

• 3.
  Shipping and Tracking

  Affix the provided shipping label to your package and drop it off at any authorized AU post location, ensuring you retain the tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.